As Radio Shack Lays Dying — A Love Letter

Once the go-to shop for American geekdom, Radio Shack is closing another 1000 retail outlets. Some blame Amazon, the internet, a dumbed-down consumer even, but Radio Shack really has no-one to blame but themselves.

Radio Shack, we were once friends, lovers even, so take this as friendly advice: abandon your current, worthless PR efforts (after the firing squads are done, anyway) and re-engage with your core market. Or… just die. Preferably quickly.

That sounds harsh, but that’s how things are now.

Regarding your PR: does Toys’R’Us buy ad-space in the ‘Journal of Injection Moulded Plastics’? Of course not.
So why does
 Radio Shack buy ads in magazines catering to electrical engineers? A smiting is warranted by this abject idiocy.

Also, is this lame ‘Do It Together’ campaign the best you can do, a shitty logo with nothing to back it up? How does this engage anyone that doesn’t already shop at Radio Shack? ‘We’re Doing Ourselves’ would have been a more appropriate slogan. Those behind this wasted effort should be fired, and I’m not just talking about the ad agency. All it takes is one glance to see that somebody at Radio Shack didn’t have their thinking cap on… or just quit trying. 

Your core market:  the DIY folks — the enthusiasts, tinkerers and crackpot inventors. You know, like those ne’er-do-wells named Wozniak and Jobs? The polite term is ‘Maker’ now and if you can bring yourself to become a useful resource to them, the Makers can save your feckless corporate ass. 

Drop the appliances and cellphones and all that other crap that every other retailer kicks your butt at and focus on the Makers that nobody else is serving. This market is yours to lose.

Cast your minds back to the Tandy Leather stores, the sister shops to the old Radio Shack. The joke used to be that fetishists were keeping them in business. But if you drop over to their website, take a look at their in-store class schedules.  Hmmm, that’s a tool of engagement that Radio Shack never offered. Interesting. And predictive. 

I know you’ve tried carrying a few fun products like Arduinos and Basic Stamps (hidden between the mountains of bullshit, toys and iPhone cases), but there is a big difference between putting a product on your shelf and actually engaging potential customers for that product. You already know this, right? Well, do something about it!

Everything wrong at Radio Shack can be fixed. If you need some ideas (and you really-really do, old chum!), here’s a few freebies:

  • Sponsor local school Chess Clubs and Science Fairs. This is where Makers and geeks come from!
  • Hold some kind of in-store intro classes. If they don’t know how to use it, they won’t buy it! Of course, you’ll need someone with a clue to teach these classes, so…
  • Get to know your local Makers, maybe even hire a few of them: think ‘seed crystals’! These folks network and scheme and organize. Use them!
  • Make ‘The Shack’ a meeting place for those techie losers… just like in the old days. Knowledgeable staff and espresso would help.
  • Sponsor your local hackerspace(s)! A few resistors and some soldering irons would make a big splash for little cash!
  • Quit doing everything you are doing now that doesn’t work and THINK for a change!

Regarding your stupid Super Bowl ad: Makers don’t give a fuck about your shitty store fixtures… but I’d bet they would compete to design and fabricate some very sweet custom fixtures for their local ‘Rat Shat’. Just sayin’.

Amazon and other online sellers are slaughtering small retailers. They used to say the same thing about big box stores. But guess what? You can’t stream a hands-on experience. I had a coffee seller tell me that they didn’t bother with an on-line presence because that’s not what sells coffee. Same thing with Makers and their tactile, muscle-memory, wiggle-that-wire meatspace. You cannot put that experience or that face-to-face learning down a wire, not even a coaxial one. That’s what Radio Shack has to stick to if it wants to survive.

Do you get it, old friend?
We don’t like watching you die from self-inflicted wounds.
You can fix this… and your shareholders and the Makers would be thankful if you did.

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